FAQ

What is the Boots security and privacy policy?  

Boots follows strict standards to protect customer data. They use secure methods like encryption for payment processing through third-party services and don’t store card details on their site. Personal information, such as purchase history or Advantage Card data, is used for personalized offers only with your consent. Full details are available in their Privacy Policy on boots.com, which explains how data is shared within the Walgreens Boots Alliance group or trusted partners, including international transfers in compliance with data protection laws.

Where is my order?

To track your order, you’ll need the tracking number provided by the seller after dispatch. Enter it on the delivery service’s website (e.g., Royal Mail — royalmail.com) or use universal trackers like Track24 (track24.net) or Postal Ninja (postal.ninja). If the tracking number isn’t working, it might be an economy shipping option without detailed updates — in that case, rely on the estimated delivery time provided by the seller or wait for a postal notification.

How do I get a refund or replacement?

For items bought online at boots.com, you have 35 days from receipt to return them for a refund or replacement. You can either take the item with your order number (from the confirmation email) to a Boots store in the UK or send it back via Royal Mail (generate a label at royalmail.com/track-my-return). The item must be in its original condition. Returns are free, though some items (like opened cosmetics or medicines) may not be eligible. Refunds are processed to your original payment method within 14 days of receipt.

How do I spend my Boots Advantage Card points online?  

To use Advantage Card points online, log into your boots.com account and link your card (if not already done). Points are earned at 3 per £1 spent. At checkout, choose to pay with points — they must cover the full purchase amount (no mixing with cash). Check your balance in your account or the Boots app. Points are deducted immediately upon order confirmation.

How do I return an item bought online?

By mail: Complete the return form (if provided), pack the item, and create a free return label via Royal Mail (royalmail.com/track-my-return). Send it off and keep the receipt. You’ll get an email once processed (usually within 14 days). Returns must be made within 35 days of delivery.